All FAQs (Helpie FAQ)

Sometimes. Premiums above scrap can apply to:

(1) genuine period pieces with historical significance and original workmanship/maker’s marks

(2) high end designer items (e.g., Cartier, Tiffany, VCA) with proof of authenticity

(3) heavily gem-set pieces with natural, high-quality stones such as diamonds.

We pay very high, spot-linked rates for metals, so our offer can often beat the niche "resale" quotes after fees such as auction costs. If we think a collector premium applies, we’ll flag it and advise the best route (e.g. specialist dealer), or provide a bespoke offer. We always recommend getting a couple of comparison quotes before you decide to sell.

Precious metal prices are trading at record highs in 2025, with price records being broken for gold and silver. Spot prices move every minute while the markets are open. The prices are driven by global demand, supply and currency movements. As we peg all our offers to the live spot price and refresh the prices displayed on our website every five minutes, you’re guaranteed to receive an accurate, up to date, and true market value for your jewellery.

Ultimately, the right moment to cash in comes down to your personal circumstances and motivations. However, when prices sit at or near all time highs, it’s rarely a bad time to unlock the value in jewellery you no longer wear.

If you’re in or close to Cheshire, visit Cheshire Gold Xchange in Warrington for an in-person valuation and instant payment once you accept our offer. If you’re further away, use our online gold selling service: request a free insured Gold Pack and post your items securely via Royal Mail Special Delivery. We’ll test, weigh and send you quote linked to the live gold price.

Your gold valuation depends on purity (carat/fineness), weight and the current gold spot price. We verify carat and weight, then apply today’s per-gram rate to each item or group. See our live per-gram rates and calculator on the site for a guide; the final offer is confirmed after testing and verified weighing.

Gold prices move constantly. If your goal is to sell unwanted jewellery, scrap, or bullion, there usually isn't a need to try time the market. Our quotes reflect the live spot price at the point of receiving your items. We don’t provide investment advice; if you’re considering an investment decision, please speak to an FCA-authorised adviser.

9 carat is 375 fineness (37.5% gold). Today’s 9ct per-gram buy rate is £36.16. Rates update with market movements; final quotes are confirmed after testing and weighing. Use our calculator to find out how much your 9ct gold is worth.

Once you have agreed the sale of your gold, all our gold is sent for melting. The scrap gold we purchase via our online customers is recycled to be used in new jewellery and other commercial purposes. Give your gold a new life and recycle with Cheshire Gold Xchange!

If you have agreed our offer, you will be offered the option to drop your Rolex off at our office in Cheshire, or arrange for us to collect your watch from you. In both circumstances you will be paid immediately, either by instant bank transfer or cash payment on lower value watches.

Generally speaking, a Rolex watch customised by a third party will damage the value of the watch. If the customisation is reversable, and you have all the original parts this may have little impact on the price offered for your timepiece. We will purchase customised watches where any changes can be reversed back to factory condition.

Your Rolex model number is located on your warranty card or warranty papers. Rolex model numbers are usually numeric, but may have some letters after the number. Some examples of model numbers are: 16233, 16610, 126233, 126710, 126610LN. If you are trying to sell a watch without papers, please get in touch with us if you need any help locating your model number.

Yes, we will consider the purchase of a Rolex Watch in any condition. Whether your watch is not ticking, has been water damaged, or is not working correctly, we will provide you with a competitive purchase price.

Yes, you can sell your Rolex watch without the original papers. Please note this will have an impact on our final valuation.

Its easy to sell a Rolex at Cheshire Gold Xchange, you will first need to complete to valuation form adding your watch details, or give us a call. We will process your valuation request same day and send a cash offer for your watch via email. If you agree to our offer we will arrange for you to drop the watch off to us, or arrange collection of your watch. In both situations you will receive instant payment for your Rolex.

If we collect your Rolex watch from you, we will inspect the watch on collection and provide immediate bank transfer payment. If you are able to drop your watch off at our Warrington office, you can also benefit from instant payment.

We do not charge any fees at any point of our Rolex buying transaction. You can request your Rolex valuation without charge, and without any obligation to go ahead with the sale.

Yes, we will buy all brand new and pre-owned Rolex watches. We will always maintain customer confidentiality on the purchase of new and pre-owned watches.

At Cheshire Gold Xchange we prioritise our customers confidentiality and security. We will offer three options for you to get your watch to us; drop off out our secure office location, arrange collection from your home, or you can post your watch to us. All payments are completed via bank transfer or smaller payments via cash or bank transfer meaning you can sell your watch with complete peace of mind.

Typically, we do not pay out on gemstones, only the precious metal value. Nonetheless, if they hold any sentimental value to you and you wish to retain them, we advise removing them before sending your gold to us. Many customers recycle gems to be featured on a new piece of jewellery.

We're a family-run business with over 15 years on the high-street. We take great pride in delivering trustworthy, fast, and premium gold selling services. Our commitment to transparency ensures that we publicly display all our current scrap gold prices online, leaving no room for unexpected surprises or misleading claims.

No, a printer is not required to sell your Gold online to us. Everything you need will be included in the Gold selling pack.

If you are not satisfied with our offer, we can return your Gold to you via Royal Mail Special Delivery. Please be aware once you accept our offer and payment is made we are unable to cancel the transaction as your Gold will be sent for refining/melting.

This is not a problem, we can identify the exact purity of your metals via testing and provide your a valuation based on the purity.

Yes, as long as the total estimated scrap value of your Gold is below £2,500. You can send any mixture of purity as we will analyse the items individually once received.

Once we have your Gold delivered to us, we will have a valuation sent to you by email same working day. If you approve our valuation we will have a bank transfer payment made to you within 1 working day of approval.

Yes, each Royal Mail special delivery mailing bag is insured to the value of £2,500. If you think your items are valued over this please order multiple selling packs.

Yes, if you are able to visit us at our Warrington location with your Gold we can have you paid on there and then. No appointments are needed, please see our opening times.

Yes. We buy silver, platinum and palladium in-store only. Bring your items to our Warrington shop for testing, or give us a call for an over the phone estimate. (These metals aren’t currently accepted via our postal service.)

Yes, you can post your scrap gold, jewellery and bullion to us. Request a free insured Gold Pack by clicking the green button, pack your items and post via Royal Mail Special Delivery. We’ll test and weigh on arrival and send a gold offer via email. On acceptance, payment is made by bank transfer the same working day. Find out more information on our cash for gold online page.

For selling in person, some transactions require photo ID to comply with UK money laundering regulations, depending on value and circumstances. To avoid delays, please bring a driving licence or passport when visiting the store.

Yes. We buy broken or worn jewellery, scrap gold, as well as coins and bars. Offers are based on verified purity and weight; cosmetic condition usually doesn’t affect scrap value but may affect valuations for items intended for resale, such as coins and bars.

There’s never any obligation to sell your items to us in-store or online and our team will never attempt to persuade you to do so. If you decline a postal offer, we’ll return your items free of charge. If you need time to decide, tell us and we’ll note the quote time; please remember prices move with the market.

We can give a rough valuation for your precious metals over the phone based on your description, but this is only an estimate. A confirmed valuation requires us to test and weigh the items in person or on arrival by post. This ensures the offer reflects the verified purity and weight of your gold or silver.

Appointments are not required if you wish to sell your gold quickly and efficiently in-store, just drop in within our opening hours. If you prefer having a date in the diary, simply pick up the phone and give us a call to schedule an appointment with a member of our team at your convenience. We’re here to make selling your gold as simple as it should be.

In-store: once you accept our written quote, payment is made by bank transfer or, if preferred, cash (subject to limits). Online: for postal sales, payment is normally made by bank transfer within one working day of accepting our offer.

The time needed for a gold valuation depends on the number of items and whether they are hallmarked. A single hallmarked gold ring can usually be valued within a minute. Items without a hallmark may require further testing, which typically takes 2–3 minutes each. If you bring several items, please allow extra time for testing and weighing.

The value of your gold depends on its purity (carat/fineness 18 carat, 24 carat, etc.), weight and the live market price at the time of testing. We confirm these factors in-store or on receipt by post, then provide an itemised per-gram quote linked to the LBMA Gold Price benchmark. You can use our gold price calculator for a guide estimate. Final offers are confirmed after testing and weighing.

There is no minimum amount for in-store sales — we can assess and quote for any quantity. For any large value sales over £50,000 we advise you to contact us prior to visiting. For postal sales we recommend a minimum of £100 value, each Gold Pack sent by Royal Mail Special Delivery is insured up to £2,500 (limits and exclusions apply). If your items are worth more than this, you can split your gold over multiple packs, please contact us to discuss options.